For Refunds:All returns for refund must be authorized by hdgenius within 30 days of the delivery date.
Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. hdgenius will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same.
For Defective Items:
If the defect is reported If a refund is requested, hdgenius will issue a refund within 10 business days after receiving the item. If no return is requested by hdgenius, a refund will be issued within 10 business days. We will issue a refund on shipping paid if, and only if, the defective item is the only item on the order. If there are other items that are being kept on the same order, no shipping refund will be issued. A partial shipping refund may be issued if the returned item is the bulk of the order. Partial shipping refunds will be issued at the sole discretion of the hdgenius.net Returns department.
For Requested return items:
If a refund is requested, hdgenius will issue a refund within 10 business days after receiving both the return application and the item, the shipping cost will not be refunded.
Hdgenius is not responsible for return shipping costs. The customer will be required to ship the item back at their expense.
Products that are returned without priorRMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued. If you did not receive a copy of the label in your e-mail confirmation, you can print a copy from the RMA Status page in the My Account section of the website after you have logged in.
Mini DisplayPort to HDMI / DVI / VGA Adapters
Return Policy for Consumable Items and Batteries**Please note the items under this category may be subject to change at hdgenius.net's discretion.
One-time use Items ( i.e. , Screen protectors, Heatshrink tubing, thermal paste, Zip ties) – Improper installation of these items will not be covered. Any defects or issues will need to be reported to hdgenius within 5-days of receiving the item in order to qualify for a replacement. The warranty will not cover normal wear & tear of the item(s) once the item(s) has been installed/used. Returns cannot be accepted if more than 5% of the overall quantity is used.
Location based Performance Items (bad reception):
- HDTV Antennas
- WiFi Adapters
- IR Sensor Bar
- Bluetooth Products
Location based/wireless items include, but are not limited to; TV Antennas, Wireless remotes, PCI/USB wireless LAN cards/dongles, Wireless Video extenders, Wireless At hdgenius.net, we strive for complete customer satisfaction. Occasionally situations exists which necessitate for a product to be returned for a replacement.
Bulk Item Replacement Policy
In general, hdgenius does We urge all customers to test the entire cable Heavy Items (Warranty Shipping)
In such cases as the projection screen arrived damaged or defective within 30 days from delivered date, please contact our Returns Department and submit RMA #.
hdgenius.net requires photo verification to be submitted for projection screens damaged during transit.
Open Box items are previously purchased products that were returned to hdgenius.net and are still in as-good-as-new condition. Open box items have been thoroughly tested to ensure proper performance and quality before being repackaged and made available to you at amazing prices. That’s not all. We guarantee the quality of our open box items with the same warranties as our new products.
√ Switches and other electronic products: 1 year
√ Cables and non-electronic products: Lifetime
IN NO EVENT SHALL hdgenius.net BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL hdgenius.net LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM hdgenius.net. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
hdgenius.net makes every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. hdgenius.net makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, hdgenius.net shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, hdgenius.net shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee hdgenius.net prices listed on other Web sites or price search engines.
All sales are subject to the following terms and conditions:
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a product from hdgenius.net. The customer agrees that any dispute with hdgenius.net arising out of the Customer's purchase from hdgenius.net shall be brought by the customer exclusively in the state or federal courts situated in the State of California; and the customer hereby agrees that such venue is appropriate and that hdgenius.net agreement to sell and deliver products to the customer is dependent on this provision.
We do our best to fulfill and ship orders the same day if placed by our 2PM PST cutoff. However, occasionally products are not in stock and those orders are then classified as Back Ordered. Orders that fall in to this category are handled personally by our Customer Service team and options will be given to process your order timely. If you have any questions or concerns, you can email to us.
Duties and Taxes for International Orders
here to review additional information for shipments to Canada, which may apply to other countries as well.
Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.